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Frequently Asked Questions

What happens if I have forgotten my login or password? Do I have to register again?

No, you do not have to register again. If you have forgotten your login simply give us a call and we can look it up for you.

How do I view my previous orders and invoices?

Click on the Account tab. Use the drop-down box to choose what you would like to view, e.g. invoices, orders, etc. Alternatively, if you wish to view everything, just choose the date period and all transactions for that period will appear.

How do I place a new order off an order invoice?

Simply open the invoice and click on the shopping basket. All the items on the invoice will appear in your shopping basket for you to amend if necessary.

Where do I update my details?

Click on the PROFILE tab and here you can update your contact details, address, e-mail as well as reset your current password. Please note: In order to reset your password, you need to know what your current password is.

How do I add a popular item to my "Favourites"?

Once you have selected your product, click on the description. Next to the shopping trolley you will see a + sign. Simply click on there and the item will automatically appear under the Favourites icon.

Here's your guide to our web store

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